About The Position
The Technical Operations Manager at Nanox is crucial in providing technical support for our imaging solutions within key healthcare accounts and systems across the United States. This individual contributor position demands advanced clinical and technical expertise. The Technical Operations Manager will work with internal stakeholders and external healthcare professionals to deliver exceptional support to field personnel, partners, and customers, ensuring the successful adoption and integration of Nanox imaging solutions. This role will support Nanox technology and product deployment and technical support, while ensuring superior customer experience. This is an exciting opportunity to influence and shape operational support strategies from the ground up. Candidate must have experience maintaining, troubleshooting, and repairing advanced medical imaging equipment
Responsibilities
- Technical Support: Deliver expert technical support to field personnel, partners, and customers, ensuring effective troubleshooting and problem resolution. Provide high level [Tier3/4] technical support to field personnel, partners and customers.
- System Deployment and Maintenance: Oversee the deployment, installation, repair, and upgrade of Nanox systems at customer and R&D/Production sites, adhering to established service procedures and regulatory policies.
- Documentation and Training: Define, prepare, and maintain comprehensive technical documentation and procedural updates. Act as a field trainer, providing hands-on training and knowledge transfer to service engineers and partners.
- Field Reporting: Collect and analyze field status reports and service cases, ensuring compliance with service procedures and regulations.
- Collaboration with R&D: Facilitate effective communication between the field and R&D teams to drive improvements in product reliability and serviceability based on field insights.
- Travel Requirements: Travel up to 40% within the designated region and to various locations across the United States as necessary.
- Availability: Provide after-hours (and weekend) support via phone for urgent field response situations.
Requirements
- Experience: ยท 7 to 10 years of experience in maintaining, troubleshooting, and repairing advanced medical imaging equipment, preferably with multidisciplinary products in startup or medical device environments.
- Adaptability: Quick learner with the ability to maintain composure and efficiency under pressure and adapt to changing circumstances
- Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proven track record of working independently and efficiently in dynamic situations
- Technical Proficiency: Familiarity with remote support tools and a solid background in computer networking. Familiar working with CRM / ERP systems
- Educational Background: Mechanical or Electrical Engineering degree or equivalent practical engineering experience is preferred. BSc in engineering, or equivalent
- Language Skills: Fluency in English is essential; proficiency in additional languages is a plus
Client portal