Serve as primary contact for employee issues and escalations.
Ensure timely access and access removal for employee onboarding and off-boarding.
Create access levels and ensure appropriate levels of access across internal systems.
Maintain and improve core IT systems
Evaluate, recommend, and implement new technologies.
Create and maintain team and user-facing policies and procedures.
Resolve office network issues as needed.
Support Product &Engineering with special projects as needed.
3+ years of experience as an IT or Help Desk and a technical background.
Experience implementing and managing company-wide software updates.
Excellent verbal and written communications skills; strong English required.
Desire to solve problems and teach yourself new systems and technical skills.
Desire to work in a fast-paced, high-growth startup environment.