Help Desk



Job Description

As our first IT Help Desk, you will be the first point of contact for technical support service requests and will provide effective IT assistance across all aspects of the business, including onboarding, employee issues and escalations, off-boarding, device management, privacy policy support, and implementation and maintenance of systems.


Serve as primary contact for employee issues and escalations.

Ensure timely access and access removal for employee onboarding and off-boarding.

Create access levels and ensure appropriate levels of access across internal systems.

Maintain and improve core IT systems

Evaluate, recommend, and implement new technologies.

Create and maintain team and user-facing policies and procedures.

Resolve office network issues as needed.

Support Product &Engineering with special projects as needed.


3+ years of experience as an IT or Help Desk and a technical background.

Experience implementing and managing company-wide software updates.

Experience with IT security and privacy policy implementation and best practices.

Excellent verbal and written communications skills; strong English required.

Desire to solve problems and teach yourself new systems and technical skills.

Desire to work in a fast-paced, high-growth startup environment.

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